This looks great for measuring some of these things that have been very difficult to measure. Too often, the best and most senior engineers end up absorbing the interruption taxes and burn out too quickly. You mentioned some of the others that are even more difficult to measure, such as I.M.s and shoulder taps. Some things I've tried for these is to encourage blocking out focus time each day and encouraging juniors to try to figure things out for themselves for a limited timeframe (at a certain point there are diminishing returns if someone is still blocked after 30 minutes or an hour)
Those are good tips! It might be possible to measure some of those other things with software that tracks activity running on your computer, which can tell if you go idle (should tap scenario) or receive a slack message that you answer right away. I'm not aware of anything that can do this though right now, and there would obviously be privacy concerns you'd have to address.
This looks great for measuring some of these things that have been very difficult to measure. Too often, the best and most senior engineers end up absorbing the interruption taxes and burn out too quickly. You mentioned some of the others that are even more difficult to measure, such as I.M.s and shoulder taps. Some things I've tried for these is to encourage blocking out focus time each day and encouraging juniors to try to figure things out for themselves for a limited timeframe (at a certain point there are diminishing returns if someone is still blocked after 30 minutes or an hour)
Those are good tips! It might be possible to measure some of those other things with software that tracks activity running on your computer, which can tell if you go idle (should tap scenario) or receive a slack message that you answer right away. I'm not aware of anything that can do this though right now, and there would obviously be privacy concerns you'd have to address.